Dana Hancock started business in 1997, and has secured a spot as top agent in Jacksonville since 2000. She started her team in 2003 and has grown steadily every since. Dana now has five licensed Realtors and two assistants on her team, whom have all made it possible to close a total of $50 Million in 2016. Patrice Appleyard, the team Transaction Coordinator has been with Dana for over 17 years.
Dana is very selective with who she brings into her team—they must stand behind her core values and do business the same way she does. Many agents will sell any buyer any house, just to make a quick sale. The Dana Hancock Team works diligently with buyers throughout the entire process, and always try to make sure that it’s as sound of an investment as possible. For their sellers, they work hard to market the property, negotiate the best deal possible, and are tough when settling repairs. They are not afraid to hold people accountable to keep deals on track, and they are sticklers about the details of the contract.
“We are far more customer centric than most agents”, says Dana. That is the basis of how she has built her business and keeps the referrals coming back time and time again. “It is our goal to treat every buyer and every seller as we would our own family, and we think our customers feel that they are friends by the time we finish our first transaction with them.” Dana emphasizes the personal touch in each transaction, and notes there is a voice to answer nearly every phone call, not a voicemail. Someone on the team is on call every night and every weekend, so you’re likely to get a person to talk to; which is rare these days!
At last count, The Dana Hancock Team has had over 150 5-Star reviews on Zillow from recent buyers and sellers whom the team closed, and that alone tells the story!